You Do Collabs & Sponsorships?
YES!
See our Collabs & Sponsorships page.
Do You Accept Order Placed Outside The United States?
YES!
We offer FREE SHIPPING WORLDWIDE as long as you find your country listed at our checkout page.
Can I Cancel, Get A Refund, Return, or Exchange My Order?
Please refer to the REFUND POLICY page.
A customer may NOT cancel their order past ONE HOUR of placing the order.
Where Can I Track My Orders?
PLEASE NOTE: Your Shipping Confirmation email includes your tracking number. Find your email in your junk folder/main inbox/or Updates Tab (Gmail)
Your can track the status of your order by going to the “ORDER STATUS” page and simply using your ORDER ID and BILLING EMAIL.
My Package Got Lost, Stolen, Never Arrived, Damaged, Etc...
Refer to our SHIPPING POLICY
I Didn't Get An Order Confirmation Email
DO NOT WORRY
98% of the time your order confirmation email is on your SPAM folder. Just go to your SPAM folder and look for it. You should look for an email from Onyx Bunny.
Other times, the customer makes a mistake typing their email address.
If you don’t see your Order Confirmation email, request it again using the CONTACT ONYX BUNNY page.
Como Completar Una Orden Para Mexico O Algun Pais En Latino America? How To Place An Order For Mexico Or Any Country In Latin America??
Si eres de la Republica Mexicana o algun pais de Latino America, el único método de pago disponible es me3diante PayPal. Actualmente, los bancos Mexicanos necesitan una pre-aprovacion del cliente ANTES de completar una transacción a bancos extranjeros. Por esa razón, el pago por Tarjeta de Crédito/Debito es rechazada.
Someone Placed An Order That Was Not Me. What Can I Do?
IF YOU HAVE AN UNKNOWN CHARGE (YOU DON’T THINK YOU PLACED AN ORDER FOR THIS WEBSITE, WWW.ONYXBUNNY.COM, PLEASE SEND AN EMAIL TO customerservice@onyxbunny.com with the exact charge amount and date of charge according to your bank statement along with your complete name. A representative will get back to you ASAP.
When Will My Order Arrive?
Please refer to your “Your Order Has Shipped” email.
You may also refer to our Shipping & Delivery Guide that appears on every product page.
I Have Received Only Part Of My Shipment, Where Are My Other Items?
We ship every item separately from different warehouses.
Please check your “Your Order Has Shipped” email to track each item individually.
Do I Have To Pay Custom Fees?
Not if your shipping address is within the United States.
However, we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Can I Change My Shipping Address?
Yes, but before you receive the “Your Order Is Getting Ready To Ship” email.
Simply reply to your “Order Confirmation” email with the address change request and corrected/new shipping address.
I have entered the tracking number, but I cannot see information about the parcel?
Tracking information updates as soon as the parcel is marked in post offices of the recipient country (usually it takes not more than 2-3 weeks from receiving the tracking number). If the tracking status marks “Shipment Cancelled” or you notice anything abnormal, please email us at customerservice@onyxbunny.com
You Sell A Product That Has My Artwork/Design, Why?
Onyx Bunny (www.onyxbunny.com) does not create/design/manufacture/etc.. any of the products listed. We simply list other multiple 3rd party products. If you have a copyrighted property being used and listed in our website, simply send us a copy of your copyright certificate or relevant information and request the listing(s) to be taken down. If you wish, we will also provide the information of the manufacturer who produced your product. You may email us at customerservice@onyxbunny.com