Question 1

How do I clean it?

Accepted Answer

Wipe it with a damp cloth and let it air-dry.

Question 2

Is it a good gift?

Accepted Answer

Yes. It ships in plain outer packaging with no product name or brand on the outside.

Question 3

Is shipping discreet?

Accepted Answer

Every order arrives in plain outer packaging.

Question 4

Where do you ship?

Accepted Answer

We ship only to the 27 European Union member states, Canada and the United States (all states and DC except Alabama, Mississippi and Texas).

Question 5

How much is shipping and how long does it take?

Accepted Answer

Lithuania: standard tracked shipping costs $40.00 USD or €35.71 below €85 of products and $20.00 USD or €17.86 from €85 to €99.99, according to checkout currency, with estimated transit of 7–30 days after dispatch; European Union: standard tracked shipping costs $40.00 USD or €35.71 below €85 of products and $20.00 USD or €17.86 from €85 to €99.99, according to checkout currency, with estimated transit of 7–30 days after dispatch; Canada: standard tracked shipping costs $40.00 USD or €35.71 below €85 of products and $20.00 USD or €17.86 from €85 to €99.99, according to checkout currency, with estimated transit of 7–30 days after dispatch; United States: standard tracked shipping costs $40.00 USD or €35.71 below €85 of products and $20.00 USD or €17.86 from €85 to €99.99, according to checkout currency, with estimated transit of 7–30 days after dispatch; Latin America: standard tracked shipping costs $40.00 USD or €35.71 below €85 of products and $20.00 USD or €17.86 from €85 to €99.99, according to checkout currency, with estimated transit of 7–30 days after dispatch; Israel: standard tracked shipping costs $40.00 USD or €35.71 below €85 of products and $20.00 USD or €17.86 from €85 to €99.99, according to checkout currency, with estimated transit of 20–40 days after dispatch, with dispatch within 3 business days and free standard shipping to every destination when goods after discounts, excluding shipping, total €100 or more.

Question 6

Can I return this item?

Accepted Answer

EU buyers have a 14-day right of withdrawal from delivery, except for sealed intimate items once the hygiene seal is opened; faulty items are always covered, customers pay return postage for a change of mind, and returns go to Lithuania.

Question 7

Is VAT included?

Accepted Answer

No VAT is charged at checkout; because parcels come from outside the EU, import VAT at your country's rate and the carrier's handling fee (typically €10–€20) are collected from you before delivery; Canadian GST/HST and duty, and US import duty, are likewise collected by the carrier.

Masquerade Mask

How it is used

Questions

How do I clean it?

Is it a good gift?

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