Onyx BunnyOnyx Bunny guide
EU buyer's guide to VAT, customs and returns
A clear view of EU delivery, tax information, and the 14-day withdrawal right before you order.
By the Onyx Bunny team · Updated
VAT and customs at checkout
Our parcels are sent from a fulfilment partner in China, so they enter the EU as imports. We are not registered for VAT or for the Import One-Stop Shop, so we charge no VAT at checkout. Before delivery the carrier collects import VAT at your country’s rate plus its own handling fee, typically €10–€20, and any customs duty that applies. The checkout says this before you pay.
Tracked delivery across the EU
Dispatch within 3 business days of cleared payment. Standard transit after dispatch is 7–30 calendar days to the EU, the United Kingdom, Australia, Canada, the US and Latin America, or 20–40 calendar days to Israel, Sri Lanka and Tunisia. Customs can add time. Standard tracked shipping: below €85 of goods after discounts, €35.71 for EUR orders or $40.00 USD for USD orders; half price from €85 (€17.86 or $20.00 USD); free from €99. Shipping is excluded from those thresholds. Express is separate. Venezuela: FREE standard tracked shipping on all orders, with no minimum order value. Import duties and taxes may be charged by Venezuelan customs on delivery and are paid by the recipient. Express is an upgrade on top of standard shipping: you pay your order's standard rate plus €40.00 (EU, United Kingdom, Australia and Canada, 5–10 business days in transit after dispatch) or plus $45.00 USD (Israel and Sri Lanka, 10–21 calendar days in transit after dispatch). The standard discount and free shipping still apply to the standard part. No express to the US, Latin America or Tunisia. Every order uses a plain outer box and a discreet sender name, but the customs declaration must describe the goods accurately and is visible on the outside.
The 14-day withdrawal right
EU consumers generally have 14 days after receiving eligible goods to tell us they are withdrawing, followed by 14 days to send them back. Sealed intimate goods cannot be returned once the hygiene seal is opened. Faulty-product rights remain. Use the model withdrawal form and keep proof of tracked return postage.
Useful next steps
Read EU shipping and returns · Discover the free couples game