Private from us to you.

The short version

• We deliver to the 27 EU countries, the United Kingdom, Australia, Canada, the United States (not Alabama, Mississippi or Texas), Israel, Sri Lanka, Tunisia and 17 Latin American countries listed in the shipping policy.
• Dispatch in 3 business days after payment clears, then 7–30 days in transit for standard tracked shipping to most destinations or 20–40 days to Israel, Sri Lanka and Tunisia. Customs can add time.
• Standard tracked shipping: below €85 of goods after discounts, €35.71 for EUR orders or $40.00 USD for USD orders; half price from €85 (€17.86 or $20.00 USD); free from €99. Shipping is excluded from those thresholds. Express is separate. Venezuela: FREE standard tracked shipping on all orders, with no minimum order value. Import duties and taxes may be charged by Venezuelan customs on delivery and are paid by the recipient.
• Plain outer box, no branding, neutral sender name, neutral billing descriptor. The customs declaration is a legal document and must describe the goods accurately.
• Australia: No tax is charged at checkout. Australian GST or duty may be charged by the carrier on import.
• United Kingdom deliveries include UK VAT with no import charges on delivery. For other destinations, we do not charge VAT at checkout and are not registered for IOSS. For EU orders, the carrier collects import VAT and its handling fee before delivery; other destinations may also charge import tax or duty. Read the tax and customs details before ordering.
• 14 days to change your mind — but opening a hygiene seal ends that right for that item, by law.
• Faulty, damaged or wrong items are always covered, sealed or not, for two years, and we pay the postage.

Related

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